Using this website

This website is run by We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

The development has taken a fully responsive approach ensuring content is accessible from viewing on mobile phones through to large desktop displays. It has been important to the development that we would not only ensure text is made accessible, but also that the viewing experience is equal across screen sizes, ensuring photographs focus on the relevant areas when being resized and that our commissioned video has transcripts available.

We have made every effort to make the website easy to use and accessible to everyone. We have aimed to make this site adhere to the following guidelines:-

  • HTML4/5
  • CSS 2/3.0
  • WCAG Version 2.1 (AA)

AbilityNet has advice on making your device easier to use if you have a disability.


Internet browser compatibility

The website has been tested on most of today's leading browsers.

The website has been tested in the following browsers:

  • Chrome 
  • Firefox 
  • Internet Explorer 
  • Safari



To support the sense of place and cultural experience of Wales we have a bespoke typeface collection that takes cues from the Welsh typographical heritage.

The font acts as a unifying cornerstone of the visual brand identity, representing Wales to the world in an authentic and creative way.

We’ve built in a series of glyphs and diagraphs that support sense of place and character as is required.

  • Cymru /  Wales Sans is typically used as a headline font and some body copy
  • Georgia Sans is also used across body copy

Our bespoke fonts have been developed in conjunction with an accessibility organisations to review and adjust the font where required.


Photography, illustration, and video

We aim to have all of our owned media assets accessible, this includes descriptive alt text and captions where appropriate. Our videos are often hosted on YouTube or Vimeo where captions are made available. 

When embedding third party content in to our website we are unable to guarantee that all external parties have followed the same approach.


What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email:

We’ll consider your request and get back to you in 30 days.


Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-compliance with the accessibility regulations

Some animated images are over 5 seconds long that can't be paused or stopped which fails WCAG 2.1 A F7 Section 508 (2017) A F7. We plan to fix this by March 2021.

Some row and column headers in data tables are note being identified using ‘th’ elements, and marked in layout tables with ‘role-presentation’ which fails WCAG 2.1 A F91 Section 508 (2017) A F91. We plan to fix this by March 2021.

Some attributes have no space between them which fails WCAG 2.1 A F91 Section 508 (2017) A F91 We plan to fix this by March 2021.

Some Phrases in a different language arent in a ‘span’ or ‘div’ with a ‘lang’ attribute which fails WCAG 2.1 A 4.1.1 Section 508 (2017) A 4.1.1 Section 508 (2017) A F91. We plan to fix this by March 2021.

Some aria attributes don’t point to IDs of elements in the same document which fails WCAG 2.1 A 1.3.1 Section 508 (2017) A 1.3.1 ARIA 1.1 We plan to fix this by March 2021.

Some form field labels aren’t unique on a page, or close to text providing context which fails WCAG 2.1 A 1.3.1 Section 508 (2017) A 1.3.1 ARIA 1.1. We plan to fix this by March 2021.

The CSS outline or border style on certain elements make it difficult or impossible to see the dotted link focus outline which fails WCAG 2.1 AA F78 Section 508 (2017) AA F78. We plan to fix this by March 2021.


How we tested this website

This website was last tested in February 2018. The test was carried out by Nomensa LTD prior to the launch of this website, and maintained by our current development partners BoxUK Ltd.

We tested:


What we are doing to improve accessibility

Making our website fully accessible is an ongoing process and we are committed to offer a AA standard compliant user friendly experience. Our planned approach is to use a combination of both technology and focus groups that include users who have disabilities or use assistive technologies.

Ongoing developments are completed with AA accessibility as a core aim carried out by our development partners box UK.

We are also committed to undertaking a revised review through an independent 3rd party supplier by March 2021.

This statement was prepared on 17/09/2020. It was last updated on 17/09/2020.

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